SALES TAX If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse. If your order has “Shipped”, you will see a delivery tracking number.
ORDER TRACKING & STATUS
TRACKING YOUR ORDER
CHANGE OR CANCEL YOUR ORDER
ADD ITEMS TO AN ORDER YOU JUST PLACED
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”. If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse. If your order has “Shipped”, you will see a delivery tracking number.
Shipping & Returns
FREE UPS 2-3 DAY SHIPPING ON ALL US ORDERS EXCLUDING HAWAII AND ALASKA + FREE RETURNS!Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.SHIPPING RATES (U.S.)
Shipping Rates (U.S) 1st Item Additional Item(s)
USPS Express (Overnight) $40 $5 / Each
UPS 2-3 Day Priority FREE FREE
ALASKA AND HAWAII
Shipping Rates Alaska & Hawaii 1st Item Additional Item(s)
USPS 2-3 Day Priority $15 $5 / Each
ORDER ARRIVALArrival time is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.
RETURNS & EXCHANGES:
Items purchased from HARPER’S are eligible for a full refund if returned within 30 days of purchase.
You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Holiday Returns: During the Holiday season (Nov. 1st Dec 25th), we will accept your return after 30 days so long as it is received by January 14th.
If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS:
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGEAll domestic orders ship with a PREPAID return mailing label. To ship an item back to HARPER’S please:1) Indicate on your invoice whether you are exchanging or returning the item(s).2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.3) Pack your item(s) and invoice into a UPS box or pack and affix the prepaid mailing label.4) Mail your package using one of the following methods:a. Schedule a free pick-up with your regular postal worker b. Drop your package in a mail drop box c. Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)
AUTHENTICITY & WARRANTYHARPER’S only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. HARPER’S warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.
COUNTRIES WE SHIP TO
DELIVERY RATES & SERVICES
The following are the delivery methods available with estimated arrival time:
Shipping Rates (International) 1st Item Additional Item(s)
USPS First Class Package $20 $5 / Each
*Service available to the following countries: Canada, Mexico, Australia, UK, Hong Kong, and Singapore.
TAXES AND DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:XE.com Foreign Exchange Rate Calculator
POLICY AND TERMS
By placing an order at Harper’s, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Harper’s. This also applies to any shipments that are refused by you at delivery…