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Ordering and Payment

ORDERING & PAYMENT

SALES TAX

Applicable sales tax will be added to all purchases shipping to California.
PAYMENT OPTIONS
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships.
USING STORE CREDIT
To use a store credit, sign into your HARPER’S account; you will see your store credit on the My Account page. Upon checking out, the store credit will automatically be deducted from your total.  If you do not use the entire store credit the remainder will go back into your HARPER’S account to be used on future purchases.
SIZE & MEASUREMENT CHARTS
Please see our Size Guide for general information on sizing.  If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department [email protected]
ADDING ITEMS TO YOUR HANDBAG
When viewing an item on the product detail page, you may add an item to your HandBag by simply selecting your size and specifying quantity needed.  Then, to add the item to your HandBag, you will simply click the Add To HandBag button.
PLACING AN ORDER
After you have added an item to your HandBag, you will be prompted to review your HandBag.  Here, you may review all items in your HandBag, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your HandBag, you may either continue shopping or proceed to check out and place your order.
CHECKING OUT
  • Step 1 By clicking the Check Out button in your HandBag, you will be asked to either sign-in to your account or to click continue if you do not have an account.
  • Step 2 If you do not have an account, you will be asked to enter your billing address information.  If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step.  Or, you may edit your shipping address to a different address by clicking edit.
  • Step 3 Next choose which shipping method you would like to use for delivery.
  • Step 4 To complete your order, simply confirm by reviewing the order totals and entering in your payment information.  We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. Then click the Complete Order button.  Upon completion, you will be given an order number and you will receive an email confirmation of your order details.
VERIFICATION AND SHIPPING
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.    This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery services records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Californias Proposition 65 entitles California consumers to special warnings for products that contain lead and other chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.  We value our customers, and hope the following information helps with your buying decisions.WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.Please note that by posting this Proposition 65 warning, we are notifying you that one or more of the Proposition 65 listed chemicals may be present in a product.  With Harper’ss products, the exposure to these chemicals may be of no significant risk to you, but out of caution, we have elected to place this warning on our site to make sure our customers are informed.For more information on Proposition 65, please click here.  To learn more on lead-related FAQs, click here.

ORDER TRACKING & STATUS

TRACKING YOUR ORDER

If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”.   If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse.  If your order has “Shipped”, you will see a delivery tracking number.

If you do not have an account, please contact our customer service team.   We will be happy to provide you with your order status or tracking information.  To better help us assist you, please have your order number and last name on the order ready.

CHANGE OR CANCEL YOUR ORDER

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.Please contact our customer care department at:[email protected]

ADD ITEMS TO AN ORDER YOU JUST PLACED

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.You may email us at:[email protected] Please reference your previous order number.

Shipping

Shipping

Shipping & Returns
DOMESTIC
FREE UPS 2-3 DAY SHIPPING ON ALL US ORDERS EXCLUDING HAWAII AND ALASKA + FREE RETURNS!Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday.SHIPPING RATES (U.S.)
Shipping Rates (U.S) 1st Item Additional Item(s)
USPS Express (Overnight) $40 $5 / Each
UPS 2-3 Day Priority FREE FREE
ALASKA AND HAWAII
Shipping Rates Alaska & Hawaii 1st Item Additional Item(s)
USPS 2-3 Day Priority $15 $5 / Each
ORDER ARRIVALArrival time is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.

RETURNS & EXCHANGES:

Items purchased from HARPER’S are eligible for a full refund if returned within 30 days of purchase.
You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

SOME EXCEPTIONS:

Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Holiday Returns: During the Holiday season (Nov. 1st Dec 25th), we will accept your return after 30 days so long as it is received by January 14th.
DAMAGED ITEMS:

If you receive an item that is damaged, please contact customer service immediately.

RETURN & EXCHANGE CONDITIONS:

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGEAll domestic orders ship with a PREPAID return mailing label. To ship an item back to HARPER’S please:1) Indicate on your invoice whether you are exchanging or returning the item(s).2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.3) Pack your item(s) and invoice into a UPS box or pack and affix the prepaid mailing label.4) Mail your package using one of the following methods:a. Schedule a free pick-up with your regular postal worker b. Drop your package in a mail drop box c. Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)
AUTHENTICITY & WARRANTYHARPER’S only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.Customers are welcome to return any item they are unhappy with. US customers have free return shipping on all merchandise, regardless of whether it is defective. For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. HARPER’S warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.

INTERNATIONAL SHIPPING

COUNTRIES WE SHIP TO

  • Albania
  • Algeria
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bolivia
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Cote dIvoire
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Gabon
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Korea, Republic of South Korea
  • Kuwait
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Monaco
  • Mongolia
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Niue
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • San Marino
  • Saudi Arabia
  • Senegal
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Sri Lanka
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania, United Republic of
  • Thailand
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turks and Caicos Islands
  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Virgin Islands, U.S.
  • Yemen
  • Zambia
  • Zimbabwe

DELIVERY RATES & SERVICES

The following are the delivery methods available with estimated arrival time:
Shipping Rates (International) 1st Item Additional Item(s)
USPS First Class Package $20 $5 / Each
*Service available to the following countries: Canada, Mexico, Australia, UK, Hong Kong, and Singapore.

TAXES AND DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

CURRENCY CONVERSIONS

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click the below link:XE.com Foreign Exchange Rate Calculator
POLICY AND TERMS

By placing an order at Harper’s, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Harper’s. This also applies to any shipments that are refused by you at delivery…